Terms of use

These Terms and conditions contain the terms and conditions on which OOO “Vesyoly Shmel” (Limited liability company) (hereinafter referred to as Our company, We) delivers flowers to its clients (hereinafter referred to as You).

Making an order on our website www.happybee.by, you agree to these Terms and conditions. If you do not accept the provisions listed below, you do not have any right to use our delivery service.

If you have any question about the use of our delivery services, please contact us via email before placing an order. Our email address is support@happybee.by.

  1. About us
    1. Website www.happybee.by is registered and operated by the Limited liability company OOO “Vesyoly Shmel” (legal address: the Republic of Belarus, Minsk region, Minsk district, v. Borovliany, 40 let Pobedy Street, 23A, room 327; UNP (payer’s registration number: 69210831). We provide services related to the selling and delivery of flowers to clients.
  1. Online store. Delivery service.

2.1. Website www.happybee.by is an online store registered in accordance with the legislation of the Republic of Belarus. The date of registration of the online store in the Trade register of the Republic of Belarus is 13.02.2019.

2.2. Our delivery services are available within the territory of the Republic of Belarus. If you choose a location that is not included in the delivery zone, you will get a corresponding notification. Orders are accepted 24 hours a day, 7 days a week and delivered within 24 hours since the order placement every day from 9.00 till 19.00.

  1. Taking Orders

3.1. After placing an order application on our website www.happybee.by you will get an email or SMS notification that your order has been accepted.

3.2. To place an order you need to specify your phone number, recipient’s contact details (for example, a full name and a phone number) and an exact delivery address. Please, check carefully the correctness of all the provided information before submitting your order.

3.3. In case you do not answer the phone or our courier hasn’t managed to reach the recipient (nobody has opened the door, he or she is out of the office/not at home, etc.), within 10 minutes after the arrival we will take all possible legal actions to find the recipient and to carry out the delivery.

3.4. Placing an order on our website, you admit that in case the recipient denies to accept an order and in case the period of the recipient search expires, the money that has been paid for the delivery is nonrefundable.

  1. Assortment

4.1. We offer for delivery only those flowers that are available at the moment and are presented on our website www.happybee.by. We do not have an opportunity to deliver flowers that are not displayed on our website and those flowers that are not in stock but we can offer alternative variants for you.

  1. Lead time

5.1. Our standard delivery time is 24 hours.

5.2. We do our best to deliver an order at the time agreed in the application but the delivery time can be changed given the number of orders, weather conditions, traffic intensity and other external factors.

  1. Order cancellations

6.1. You can cancel your order within 5 minutes since its confirmation. To cancel your order you should contact us via email. Our email address is support@happybee.by.

6.2. If you cancel your order within the time frame outlined above, you will get a refund. The refund will be issued to the card used in the transaction.

6.3. If your order is cancelled after it was prepared for being delivered by the courier of our company, it will be considered as executed automatically.

  1. Cost and payment

7.1. The cost of flowers available for delivery is specified on our website. The specified cost includes all taxes. This cost can be changed at any time.

7.2. Cost changes do not affect the confirmed orders unless there is an obvious mistake in the specified price. In case of such mistakes you will be notified as soon as possible after a mistake is detected.

7.3. Payments should be made with a debit or credit card. To make a payment your card should be authorized and then a corresponding sum will be marked a sum to be paid.

  1. Liability

8.1. We deliver flowers in case they are in stock in a condition that they have at the delivery time. Consequently, we can’t guarantee you their appropriate condition and we can’t guarantee you their timely delivery if it is known beforehand about some unfavorable factors that may directly or indirectly affect the delivery (weather conditions, traffic, etc.).

8.2. We are not liable for any direct or indirect losses that may be a result of your failure to fulfill these terms and conditions, conducting any illegal actions and other wrongdoings from your side.

8.3. We do not take any responsibility for the use of our orders by their recipients in case of any medical contraindication for their use, including allergy and other diseases.

8.4. Our liability is limited to the cost of the order that you have paid after it was confirmed.

8.5 In accordance with the List of non-food items of good quality that cannot be exchanged or returned which was approved by the Decree of the Council of Ministers of the Republic of Belarus of 14.06.2002 № 778 “On the implementation of the Law of the Republic of Belarus “On the Protection of Customer rights”, flowers cannot be returned or exchanged.

  1. Force majeure

9.1. Neither our company nor you shall be liable for delayed performance, full or partial non-performance of obligations which can be caused by force majeure including natural or technological disasters, decisions of public authorities, etc.

9.2. Our company and you shall not be liable to each other and to third parties for delayed performance, full or partial non-performance of obligations caused by the circumstances specified in paragraph 9.1.

  1. Modification of the Terms and conditions

10.1. We reserve the right to unilaterally review and amend these Terms and conditions at any time. As the provisions of these Terms and conditions have binding effect, from time to time you shall check the relevance of the provisions of these Terms and conditions available on our website.

  1. Legislation

11.1. All disputes arising from or related to the provision of our services in the framework of this agreement shall be settled under the law of the Republic of Belarus.

TERMS OF USE OF WEBSITE AND APPLICATIONS OWNED “Vesyoly Shmel” (Happy Bee)

The Terms of use of our website www.happybee.by (hereinafter referred to as website) and all applications owned by OOO “Vesyoly Shmel” (Limited liability company) (hereinafter referred to as Our company, We) are listed below.

These Terms are applicable to all clients (hereinafter referred to as You) regardless of whether you are a visitor or a registered user of the website.

Visiting our website and using our mobile apps and services (hereinafter referred to as applications), you accept the provisions listed below. If you do not accept them, you do not have the right to use our website and applications.

If you have any question about the use of our website and applications, please contact us via email before starting to use them. Our email address is support@happybee.by.

  1. About us
    1. Website www.happybee.by is registered and operated by the Limited liability company OOO “Vesyoly Shmel” (legal address: the Republic of Belarus, Minsk region, Minsk district, v. Borovliany, 40 let Pobedy Street, 23A, room 327; UNP (payer’s registration number: 69210831). We provide services related to the selling and delivery of flowers to clients.
  1. Access to the website and applications

2.1. Our company offers access to the website and applications on an interim basis and reserves the right to halt or restrict access to the website and applications at any moment without prior notice.

2.2. We are not responsible for cases when due to some reasons our website or applications may turn out to be unavailable for an indefinite period.

2.3. You are responsible for the activity of your account and for the accuracy, relevance and privacy of your registration data.

  1. Use of the website and applications

3.1. You have the right to use the website and applications only in those ways that are not prohibited by the existing legislation. The use of the website and applications with a view to violating the law is unacceptable.

3.2. Using our website and applications you shall not perform actions aimed at spoiling or damaging any elements of the website and applications.

  1. Interactive functions

4.1. With a view to enhancing the provided services, we reserve the right to offer certain functions like chats at own our discretion.

4.2. The content published by you in chats can be moderated. When you use our chats or other interactive functions, your content shall be compliant with the existing legislation and these Terms.

  1. Content requirements

5.1. These requirements are applicable to all types of your publications on the website and in our applications including our interactive functions. The requirements are applicable to all published materials and all elements of each publication.

5.2. Materials of publications should be compliant with the requirements of the existing legislation, these Terms of use of website and applications. They should be accurate, impartial, should not contain any external information that is not related to the services provided by our company.

5.3. The language used should not be abusive, materials should not discredit any individuals, promote strife and discord on the basis of different views and affiliations.

5.4. Infringement of copyright, trademark right violation, misrepresentation, breach of privacy terms are not allowed.

5.5. Publications should not contain threats, calls for illegal actions as well as materials that damage the privacy of other individuals.

  1. Suspension or termination of the activities that violate the requirements to publications

6.1. For violation of the requirements to published materials specified in these Terms, we reserve the right to delete these publications, terminate your access to our website and applications on an interim or permanent basis as well as to apply to the law enforcement bodies at our own discretion.

  1. Intellectual property and references to the used materials 

7.1. Our website, applications and all published information (except your publications) are owned by our company and are protected by copyright.

7.2. You do not have any right to publish, reproduce, retransmit or use the content published on our website or specified in our applications in any other way without getting our permission. The exception is personal non-commercial use.

7.3. We do not take responsibility for materials published on our website or in our applications by other users in case you made reference to such publications.

  1. Modification of the Terms 

8.1. We reserve the right to unilaterally review and amend these Terms at any time. As the provisions of these Terms have binding effect, from time to time you shall check their relevance.

  1. Liability

9.1. We do not take responsibility for the content of your publications.

9.2. We are not liable for any direct or indirect losses that may be a result of your failure to fulfill these Terms and conditions, conducting any illegal actions and other wrongdoings from your side.

  1. Information about users, visits to the website and use of applications

10.1. All the data collected about you are specified in the Privacy policy. 

  1. Uploading of materials to the website and applications 

11.1. Personal data uploaded to our website and our applications as well as other information about you to be collected are described in the Privacy policy. Their use is restricted by the Privacy policy and the existing legislation.

11.2. Other materials uploaded to our website and our applications are not considered to be sensitive. These materials, within the limits defined by intellectual property legislation, are considered to be provided for our free use including reproduction, distribution and disclosure to third parties.

  1. Legislation 

All disputes arising from or related to the provision of our services in the framework of this agreement shall be settled under the law of the Republic of Belarus.

TERMS OF USE OF DISCOUNTS

These Terms contain the conditions on which OOO “Vesyoly Shmel” (Limited liability company) (hereinafter referred to as Our company, We) regulate the way how clients (hereinafter referred to as You) use discounts on its services.

Making an order on our website www.happybee.by or using our applications, you agree to these Terms. If you do not accept the provisions listed below, you do not have any right to use our services and accept the conditions of getting discounts.

If you have any question about the use of our order services and the delivery of flowers, please contact us via email before placing an order. Our email address is support@happybee.by.

  1. About us
    1. Website www.happybee.by is registered and operated by the Limited liability company OOO “Vesyoly Shmel” (legal address: the Republic of Belarus, Minsk region, Minsk district, v. Borovliany, 40 let Pobedy Street, 23A, room 327; UNP (payer’s registration number: 69210831). We provide services related to the selling and delivery of flowers to clients.
  1. Use of a discount

2.1. Only one discount can be applied to one order. A discount can be used only once by one person. The size of discounts as well as the conditions of getting and using them, their validity periods as well as other related information are specified on our website www.happybee.by or in promotional coupons, leaflets, brochures distributed by our company.

  1. Liability

3.1. If for any reason beyond our company’s control including technical issues or because of other conditions caused by force majeure circumstances, the use of a discount is impossible, we reserve the right to suspend, terminate, and modify all campaigns related to the provision of such a discount. The decision of the repeated use of the discount will be taken by our company.

3.2. We reserve the right not to provide a discount as well as to suspend or terminate access of users to our website www.happybee.by or our mobile apps and services of applications in case of any manipulations related to illegal getting of discounts.

3.3. Our company also reserves the right to take any reasonable action including appealing to law enforcement bodies for protection against fraudulent and other illegal actions of users.

  1. Legislation

4.1. All disputes arising from or related to the provision of our services in the framework of this agreement shall be settled under the law of the Republic of Belarus.